The Channel Administrator Role

The Channel Administrator role grants the ability to manage users within one or more channels.  If your org has the optional channels feature activated, you can see this role.  By assigning it to users, you can delegate user management within a channel to one or more channel administrators. 

Channel administrators can...

• create, modify, or delete users within the channel they administer.  The users they create are automatically assigned to the role for that channel.

Channel administrators cannot...

• grant roles to these users.
• administer any other features of your org.
• modify properties of the channel itself.
• create, modify, or delete users outside their channel. 
• change the number of channel licenses in your org.
  Only company administrators have the rights to perform these operations.

Promote a user to be a channel administrator

1. Edit the user record.
2. In the "Roles" field, ensure they are a member of the channel by adding the matching channel role, if necessary.
3. Again in the "Roles" list, add the "Channel Administrator" role.
4. Save the record.

Demote a user so they are no longer a channel administrator

1. Edit the user record.
2. In the user's "Roles" field, remove the "Channel Administrator" role.  They can no longer administer the channel, but are still a member of it.
3. Optionally, again in the "Roles" list, remove the name of the channel itself.  They are now no longer a member of the channel.
4. Save the record.

A user can be a channel administrator for only one channel.